Medical Support Assistant  Joint Base San Antonio

Time to invest in some new footwear because if you’re San Antonio-bound, you’d better show up in boots! The Alamo City is one of the military’s most envied postings and is often referred to as “Military City USA”. Low cost of living, affordable homes, and the lack of state tax on retirement income are a few financial perks to living and retiring in this Texas city. A robust job market that seems partial to government and defense/security contracting ensures employment opportunities for spouses or transitioning service members. San Antonio is the country’s seventh fastest growing city yet has somehow managed to retain a “small town feel.” Quality schools and friendly locals (most with military ties) are additional  perks to living in San Antonio.

Some things you should know before you get here: trucks are the norm (the bigger, the better), love for The Spurs (NBA) runs deep, the H-E-B obsession is real (it’s a grocery store), rodeos are life, and don’t call it “San Antone”—that’s just wrong. The community boasts a vibrant Hispanic population, and enhances everything from the food, to the music, to community events. You don’t necessarily need to speak Spanish to get around, but you’d better know how to say barbacoa, tamales, and cascarones.

Name brand shopping (IKEA is the latest arrival of note), restaurants, and all variety of entertainment all add to San Antonio’s quality of life. SeaWorld, the San Antonio Zoo, Six Flags Fiesta Texas, and downtown museums are all fun outings for kids and families. Tube or kayak down a river, play or fish in the lakes, or relax by San Antonio’s famous downtown River Walk. Museums, art galleries, and historical landmarks—remember The Alamo?—round out San Antonio’s cultural offerings. Tex-mex cuisine arguably originated here, and some up and coming culinary trendsetters are making a name for themselves in the Pearl District downtown, alongside several notable breweries.

San Antonio has over 300 days of sunshine with some hot summers, mild winters and pleasant spring and fall seasons. San Antonio is in Bexar County (it’s pronounced “BEAR”) in south central Texas, and is just south of the gorgeous Hill Country. It’s only about two hours from Austin, the beach, or the desert.

Working for the Department of Defense comes with an abundance of benefits and perks to include competitive compensation packages, paid-time off, medical benefits, student loan repayments, and retirement package with Thrift Savings Plan to include matching employer contributions.

POSITION DUTIES:

MAJOR DUTIES

1. The incumbent performs the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates and/or retrieves information and data from automated systems, such as, Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS), Defense Manpower Human Resource System information (DMHRSi) and Clinical Information System (CIS) as appropriate to the area assigned. Completes request forms, manually or automated, for individual patient orders, blood work and other requests. Maintains and monitors patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties.

2. Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to the appropriate authorities.

3. Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Files original medical documentation in the patients record, and copies of medical documentation into research files as necessary. Ensures the patient completes all necessary forms prior to being seen by the provider. Performs Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients’ record.

4. Responsible for the clerical duties inherent to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests. Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and reports. Types routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.

5. Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication procedures to include operating emergency phone lines, public announcements systems and emergency alarms. Receives minimum patient information and provides information to medical personnel. Clearly communicates with associated parties during emergency related operations.

Performs other duties as assigned.

Basic Requirements:

US Citizenship required

A qualified typist is required.

May be required to work overtime, weekends, holidays and evenings.

This position may be a weather or mission essential position.

This position may be required to rotate shifts if shortage in other areas of hospital operations.

Position may require BLS license/certification.

Position may have a mandatory vaccination requirement.

Lifting up to 25lbs.

Physical exam is required.