Supervisory Medical Support Assistant    Joint Base San Antonio

Time to invest in some new footwear because if you’re San Antonio-bound, you’d better show up in boots! The Alamo City is one of the military’s most envied postings and is often referred to as “Military City USA”. Low cost of living, affordable homes, and the lack of state tax on retirement income are a few financial perks to living and retiring in this Texas city. A robust job market that seems partial to government and defense/security contracting ensures employment opportunities for spouses or transitioning service members. San Antonio is the country’s seventh fastest growing city yet has somehow managed to retain a “small town feel.” Quality schools and friendly locals (most with military ties) are additional  perks to living in San Antonio.

Some things you should know before you get here: trucks are the norm (the bigger, the better), love for The Spurs (NBA) runs deep, the H-E-B obsession is real (it’s a grocery store), rodeos are life, and don’t call it “San Antone”—that’s just wrong. The community boasts a vibrant Hispanic population, and enhances everything from the food, to the music, to community events. You don’t necessarily need to speak Spanish to get around, but you’d better know how to say barbacoa, tamales, and cascarones.

Name brand shopping (IKEA is the latest arrival of note), restaurants, and all variety of entertainment all add to San Antonio’s quality of life. SeaWorld, the San Antonio Zoo, Six Flags Fiesta Texas, and downtown museums are all fun outings for kids and families. Tube or kayak down a river, play or fish in the lakes, or relax by San Antonio’s famous downtown River Walk. Museums, art galleries, and historical landmarks—remember The Alamo?—round out San Antonio’s cultural offerings. Tex-mex cuisine arguably originated here, and some up and coming culinary trendsetters are making a name for themselves in the Pearl District downtown, alongside several notable breweries.

San Antonio has over 300 days of sunshine with some hot summers, mild winters and pleasant spring and fall seasons. San Antonio is in Bexar County (it’s pronounced “BEAR”) in south central Texas, and is just south of the gorgeous Hill Country. It’s only about two hours from Austin, the beach, or the desert.

Working for the Department of Defense comes with an abundance of benefits and perks to include competitive compensation packages, paid-time off, medical benefits, student loan repayments, and retirement package with Thrift Savings Plan to include matching employer contributions.

POSITION DUTIES:

• Establish and maintain close working relationships with professional medical and nursing staff
• Provide information to the professional staff regarding the front desk operations, appointment utilization, template/schedule management and referral management.
• Resolve non-complex patient complaints and problems.
• Implement solutions with approval of the department or clinic/service chief.
• Communicate with patient advocates and maintains understand of existing processes for resolving patient concerns.
• Maintain service statistical data including monthly service reports and bimonthly preparation of quality assurance reports.
• Receive and review input and prepares reports for the service chief.
• Supervise a large group of civilian and/or contract equivalent Medical Support Assistants and/or administrative support assistants.
• Plan and prioritize the daily workload to ensure an orderly and expeditious flow of patients.

Basic Requirements:

US Citizenship required

A qualified typist is required.

May be required to work overtime, weekends, holidays and evenings.

This position may be a weather or mission essential position.

This position may be required to rotate shifts if shortage in other areas of hospital operations.

Position may require BLS license/certification.

Position may have a mandatory vaccination requirement.

Lifting up to 25lbs.

Physical exam is required.